Contact Us

Got a question about one of our reviews, spotted something that needs updating, or want to flag a crypto casino for us to look at? This page covers how to reach Crypto Casinos, what we can (and can't) help with, and where to go if your query is really about something else — like your account with a specific casino, or a gambling concern.

What We Can Help With

Crypto Casinos is an independent research and comparison site. We don't operate any casino, hold customer funds, process withdrawals, or run promotions ourselves — so our team can't access your casino account, resolve a payout dispute, or verify your identity with an operator. What we can do is:

• Answer questions about how we researched and ranked the sites listed on presspass.me, including coin support, payout speed, bonus terms and licensing
• Correct factual errors — an outdated bonus figure, a licensing detail that's changed, a coin that's no longer supported
• Take suggestions for crypto casinos or topics you'd like us to cover
• Clarify anything in our About Us page about how the site works and how we're funded
• Point you toward our Responsible Gambling resources if you or someone you know needs support

What to Take Directly to the Casino Instead

Because we're a review site and not an operator, account-level issues need to go to the casino itself, not to us. That includes:

• Deposit or withdrawal problems, including delayed on-chain transactions or network fee disputes
• Identity verification (KYC) requests, even at casinos that market themselves as low-KYC or no-KYC
• Bonus crediting issues, wagering requirement disputes, or account restrictions
• Login access, password resets, or closing an account

Each operator listed on presspass.me — including options like BetPanda, CoinCasino and Cryptorino — runs its own customer support channel, typically live chat or email, listed on its own site. That team has access to your account details and transaction history; we don't.

Before You Reach Out, Check These First

A lot of common questions are already covered elsewhere on the site, which may save you a wait:

• General terms of use for browsing and using presspass.me are set out in our Terms and Conditions
• If you're worried about your own gambling habits or a family member's, our Responsible Gambling page has practical tools and the National Problem Gambling Helpline, 1-800-GAMBLER, available for free and confidential support
• If you're outside the US, our coverage of non-Gamstop casinos for UK players may be more relevant to your market

A Note on What We Are

We're an editorial and comparison resource, not a regulator, a law firm, or a financial adviser. Any questions we answer about legality, taxes on crypto gambling winnings, or state-by-state rules are general information only — for anything specific to your situation, a licensed attorney or tax professional is the right call, not us. Similarly, nothing on this site should be read as a guarantee of winnings or as advice to gamble beyond what you can comfortably afford to lose. Crypto casinos featured on presspass.me are licensed offshore, commonly in jurisdictions like Curaçao or Anjouan, and operate in a legal grey area for US players — you're responsible for checking your own state's laws before playing.

Getting a Response

We review incoming queries in the order they arrive and aim to reply within a reasonable timeframe, though as a small editorial team we can't guarantee an instant turnaround. Being specific helps: tell us which casino or page you're asking about, and include a screenshot or link where relevant. We read every message but can't promise a personal reply to every one, particularly requests to alter a rating in exchange for anything — our commercial relationships never decide our rankings, and that includes correspondence.

This site is intended for adults aged 18 and over (21+ where a specific casino or state requires it). If gambling has stopped being fun or is affecting your finances, relationships or wellbeing, help is available around the clock through the National Problem Gambling Helpline at 1-800-GAMBLER.